Refund & Cancellation Policy
Overview
This policy covers refunds and cancellations for Be The Change Fitness coaching. It sits alongside our Terms & Conditions and applies to anyone who signs up for a coaching package on this site or through a direct link.
Rules differ by package. Read the section that matches your plan.
Monthly rolling — £100/month
- Minimum commitment: two (2) months from the day of your first charge.
- No refunds within a paid month. Once a monthly payment has been taken, that month is non-refundable — you keep full access to coaching for the remainder of that billing period.
- Cancel any time after the minimum with seven (7) days' notice before your next billing date. You continue to receive coaching until the end of your current paid month.
- How to cancel: email julian@bethechangefitness.co.uk with "Cancel monthly coaching" in the subject line. We confirm cancellation in writing within 2 business days.
12-Week Block — £250
- 7-day cooling-off period. Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel within 14 days of signing up. We apply a practical 7-day window from the day of purchase (Week 1) during which you can request a full refund, provided coaching delivery has not yet started or you request cancellation before we deliver the first plan.
- Once coaching has started (first plan delivered, first check-in exchanged, or first call taken — whichever is earliest), the Block is non-refundable in whole or in part.
- After Week 1 the Block is non-refundable. Payment was for 12 weeks of coaching commitment — that's what makes the pricing work.
- If you can't continue the Block for medical reasons (with GP confirmation), we may — at our discretion — pause your remaining weeks for up to 12 weeks and resume later, rather than issuing a refund.
How to request a refund or cancellation
- Email us: julian@bethechangefitness.co.uk.
- Include: your full name, the email address you signed up with, which package you're on, and the reason for your request.
- We respond within 5 business days with our decision and next steps.
- Approved refunds are processed back to the original payment method via Stripe. Bank processing typically adds 5–10 business days on top.
Circumstances we will always refund
- Technical error / double-charge. If Stripe charges you twice, or the wrong amount, we refund the extra immediately on notification.
- Service not delivered as promised. If we fail to deliver coaching as described in the Terms & Conditions, we refund the value of what wasn't delivered.
- We end coaching for a reason not caused by you (Coach illness, closure of the business). Pro-rata refund of unused coaching time.
- Cooling-off period (12-Week Block only). Full refund within the 7-day Week-1 window if coaching hasn't started.
- Change of mind after the cooling-off period (12-Week Block) or within a paid month (Monthly).
- Not doing the work — coaching delivered but you didn't follow the plan or submit check-ins.
- No-shows at scheduled calls, sessions, or check-ins.
- "I'm not seeing results fast enough" before your minimum commitment is complete.
- Coaching ended for cause under Section 9 of the Terms (breach of acceptable use, IP violation, health misrepresentation).
Chargebacks
Please contact us before disputing a charge with your bank. Chargebacks trigger significant fees and administrative work, and they are almost always resolvable directly. If you raise a chargeback without first attempting to resolve the issue with us, we reserve the right to end coaching immediately and pursue the disputed amount.
Consumer rights
Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you believe the coaching service isn't fit for purpose or hasn't been carried out with reasonable care and skill, please contact us so we can put it right.
Contact
Julian Spiller — Be The Change Fitness
Email: julian@bethechangefitness.co.uk
Response time: 5 business days
Jurisdiction: England & Wales, United Kingdom